Turn every Neat device into a live data source—delivering secure, real-time signals to empower proactive IT, seamless workflows, and AI-driven automation.

In today’s connected workplace, data shouldn’t sit still. It should move. It should inform. And it should trigger action.

That’s exactly what Events and Webhooks bring to Neat Pulse—our cloud-based device management platform.

From devices to live data

At its core, Events transforms a Neat deployment into a live data flow.

Traditionally, IT teams have had to pull information from systems using APIs. With events, the model flips. When something changes, a message is sent immediately.

An event corresponds to a change—triggered by a machine or a person—and Neat Pulse delivers that message in near real time.

A device goes offline.
A Teams call starts.
The people count shifts from three to four.
CO₂ levels exceed 1000 ppm.

Each of these moments becomes an event—a structured, contextual message sent instantly to a receiver.

Webhooks are the delivery mechanism. They send a JSON payload via HTTP POST to a defined endpoint. No polling. No persistent connections. Just real-time signals delivered securely and reliably.

The result? Neat devices become active participants in your IT ecosystem—not passive endpoints.

Why Events and Webhooks matter  

For customers and IT teams, this shift is powerful.

Real-time and proactive

Instead of discovering problems after users complain, IT teams can respond instantly.

If a device disconnects or fails to sign into your meeting platform, the right team knows immediately.

This is proactive IT by design—not reactive firefighting.

Generic and workflow-friendly

Events are not a single-purpose feature. They’re a foundation.

This new event-based architecture unlocks a wide range of use cases—from asset management and workflow automation to AI orchestration and advanced analytics.

Because webhooks are widely adopted, they integrate seamlessly into modern IT stacks, including:

• ITSM systems like ServiceNow
• Collaboration platforms such as Microsoft Teams, Zoom, and Slack
• Automation tools like Workato
• Event platforms such as Azure Event Grid and AWS EventBridge
• AI agent platforms

This is integration-friendly by design.

You’re not locked into a single ecosystem. Instead, you can plug Neat directly into the workflows, tools, and platforms you already rely on.

Universally understood technology

Webhooks are an industry standard. They are simple, stateless, and secure—and widely supported across modern platforms.

Neat Pulse supports multiple payload formats to ensure compatibility:

• CloudEvents (Binary)
• CloudEvents (Structured)
• Adaptive Cards (for Microsoft Teams)
• Block Kit (for Slack)

That flexibility means messages can be consumed by backend systems or rendered directly inside collaboration channels.

It’s technical power with user-friendly delivery.

Beyond automation, Events also lay the groundwork for AI-driven orchestration—enabling intelligent systems to analyze patterns and trigger actions across the workplace.

What makes Neat’s implementation stand out

While many providers stop at device management, Neat goes further. Events and Webhooks transform every deployment into a real-time integration engine.

Across collaboration platforms and backend systems alike, Neat Pulse delivers industry-standard payload formats. For example, it natively supports Adaptive Cards for Microsoft Teams and Block Kit for Slack—without requiring custom formatting layers.

That means you can send rich, contextual alerts directly into a Teams or Slack channel, complete with structured data such as:

• Device model
• Room and location
• Region
• Event type
• Status changes

No custom middleware. No complex formatting. Just integrations ready from day one.

Secure and enterprise-ready

Security is foundational to Events and Webhooks in Neat Pulse.

Webhooks support industry-standard authentication methods, including:

• Bearer token authentication
• Basic authentication and custom header

For environments with stricter security requirements, webhook messages can be cryptographically signed using HMAC SHA-256. This allows receiving systems to verify authenticity, ensure integrity, and confirm freshness to protect against replay attacks.

All webhook traffic is encrypted in transit over HTTPS. Detailed security documentation covers credential handling, signing procedures, operational controls, and customer responsibilities.

This is not an experimental integration feature—it’s enterprise-grade infrastructure built for secure, large-scale deployments.

Actionable and configurable

Events are powerful—but only if they’re manageable.

Neat Pulse is built with operational control at its core. Today, Events provide rich payloads with detailed device and room context, along with webhook management via UI or API.

Looking ahead, the platform will expand to include:

• A rules engine supporting thresholds, grace periods, and batching
• Rich event payloads with detailed device and room context
• Full webhook lifecycle management via UI or API

Flexible today. Evolving into a real-time data platform for the modern workplace.

That evolution extends beyond automation and into intelligence.

AI agent orchestration

This is where the impact expands.

Events provide AI agents with rich, structured context about device states, room usage patterns, and environmental signals.

An AI agent could:

• Detect recurring connectivity patterns and recommend network improvements
• Identify underutilized spaces
• Automatically adjust workplace policies based on real usage data

Turning raw device activity into structured intelligence ready for analysis and action.

Real-world examples

Using Microsoft Teams and Slack as examples, let’s make this tangible.

A device signs out of Microsoft Teams in a critical boardroom.

Within seconds, an Adaptive Card appears in the IT channel with all relevant device and room context, highlighting the exact status change and providing a direct link to investigate.

IT can click straight into Neat Pulse and resolve the issue before the next meeting even begins.

Now imagine a Slack channel dedicated to workplace operations. When CO₂ levels exceed a defined threshold, a Block Kit message posts automatically. Facilities teams are alerted instantly—no dashboards to watch, no manual monitoring required.

Fast. Visible. Actionable. 

Kick off workflows

Events don’t just notify—they trigger.

• When a device goes offline, a webhook can trigger the creation of a ServiceNow incident through your automation platform.
• When a new device connects, your asset management system updates in real time.
• When people count spikes, room scheduling analytics adjust accordingly.

Because webhooks deliver structured JSON payloads, they provide a reliable starting point for automation platforms.

A foundation for what’s next

Events and Webhooks are more than a feature—they represent an architectural shift.

They reposition Neat from a hardware provider to a real-time data platform for the modern workplace.

They enable:

• Proactive IT operations
• Seamless integration
• Workflow automation
• AI-driven insights

And with planned enhancements such as space filtering, configurable grace periods, active hours, robust message retries, and expanded event categories, these capabilities will only deepen further.

At Neat, events represent change.
Webhooks deliver that change.

Together, they bring every Neat deployment to life—connected, responsive, and ready to power whatever comes next.

Discover how Neat devices and Neat Pulse are evolving into a real-time data platform. Join one of our webinars or live product tours—or book a one-on-one demo with a Neat specialist to explore Events, Webhooks, and proactive IT in action.