Warranty statement

Last updated January 21, 2020

 

UNITED STATES AND CANADA

BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING THIS PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT IN ITS ORIGINAL CONDITION (NEW/UNOPENED) FOR A REFUND TO THE MANUFACTURER.


How Long This Warranty Lasts

Neatframe Limited (“Neat”) warrants the product on the terms set forth below for one (1) year from the date of original purchase, unless you have purchased extended warranty coverage, in which case the warranty will last for the period specified with the extended warranty as demonstrated by the receipt or invoice.


What This Warranty Covers

Neat warrants that this product will be reasonably free of defects in materials and workmanship when the product is used for its intended purposes in accordance with Neat’s electronic and/or printed user guides and manuals. Except where restricted by law, this warranty applies only to the original purchaser of a new product. The product must also be in the country where it was purchased at the time of warranty service.


What This Warranty Does Not Cover

This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage s upply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modifications or adjustments; (i) installation, set-up, or repairs attempted by anyone other than by an authorized service center; (j) products with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by non-authorized retailers or resellers.


Responsibilities

If Neat determines that a product is covered by this warranty, Neat will (at its option) repair or replace it or refund the purchase price to you. There will be no charge for parts or labor during the warranty period. Replacement parts may be new or recertified at Neat’s option and sole discretion.
Replacement parts and labor are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service, whichever is longer.


How to Get Warranty Service

You may visit neat.no for additional help and troubleshooting or you can email support@neat.no for assistance. If you need warranty service, you must obtain a pre-authorization prior to sending your product to the service center. The pre-authorization can be secured through the website at neat.no. You will be required to supply proof of purchase or a copy of proof of purchase to show that the product is within the warranty period. When you return a product to our service center, the product must be shipped in its original packaging or in packaging that affords an equal degree of protection. Neat is not responsible for transportation costs to the service center but will cover return shipping to you.


ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE ALL SHIP-IN WARRANTY SERVICE

Your product will be restored to its original state. You will be responsible for restoring all applicable user data and warranty. In order to protect your personal information, Neat recommends that you clear all personal information from the product before it is serviced, regardless of the servicer.


What to Do If You Are Not Satisfied With Service

If you feel Neat has not met its obligations under this warranty, you may attempt to resolve the issue informally with Neat. If you are unable to resolve the issue informally and wish to file a formal claim against Neat, and if you are a resident of the United States, you must submit your claim to binding arbitration according to the procedures described below, unless an exception applies. Submitting a claim to binding arbitration means that you do not have the right to have your claim heard by a judge or jury. Instead your claim will be heard by a neutral arbitrator.


Exclusions and Limitations

THERE ARE NO EXPRESS WARRANTIES RELATING TO THE PRODUCT OTHER THAN THOSE DESCRIBED ABOVE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEAT EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES TO THE WARRANTY PERIOD SET FORTH ABOVE. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NEAT WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF NEAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER (INCLUDING NEGLIGENCE, ALL EGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT), NEAT MAY, AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. AS NOTED, SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


How the Law Applies

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province. This warranty applies to the greatest extent permitted by applicable law.


General

No employee or agent of Neat may modify this warranty. If any term of this warranty is found to be unenforceable, that term will be severed from this warranty and all other terms will remain in effect. This warranty applies to the maximum extent not prohibited by law.


Changes to Warranty

This warranty may change without notice, but any change will not affect your original warranty. Check neat.no for the most current version.