If you’re in the throes of researching video collaboration devices for your company, look at the big picture. Investing in high quality technology delivers long-term benefits, saving you both time and money. Don’t take our word for it, read what Neat customers had to say. 

Key takeaways 

• Neat Pulse is saving almost 60% of customers surveyed 50% of their operational costs or more. 

• Meetings are starting quicker and with zero fuss – say 81% of customers surveyed. 

• Set up can be as quick as boiling an egg! 

A worldwide survey speaks for itself 

In 2024 Neat took the time to ask fifty-nine customers, across twelve different industries, about their experience of using Neat devices (anonymously of course!) 51% were based in AMER, 25% in APAC, and the rest in EMEA – meaning this was a truly global survey. In fact, the sample size represents a whopping 16,000+ meeting spaces, from huddle rooms for one to two people to extra-large conference rooms created to host more than thirty guests. 

The results were a delight to uncover, revealing beyond all doubt that Neat customers are saving time and money. Here are the highlights, the vital considerations for anyone in the market for new video meeting tech. 

1. Set up in less than an hour 

89% of customers said it took them less than one hour to set up their new Neat devices, from unboxing them through to hosting their very first meeting. 

Neat customer survey

Neat devices are designed with simplicity in mind, so it was no surprise to us that start-up time was minimal for our customers, typically less than an hour – and frequently complete within minutes! Once out of the box you simply plug in your device and follow the instructions on screen, which are absolutely foolproof, even without any specialist IT knowledge. By contrast, 61% of customers said that the video devices they used before switching to Neat took them more than one hour to set up.  

A related statistic for you, the average number of AV components replaced by Neat solutions was 3.3. Why? Because Neat devices are all-in-one innovations, that do loads more with far fewer bits and pieces. 

2. Meetings that start at the touch of a button 

81% of customers said they saved time starting meetings since deploying Neat.

We’ve all been there, the online meeting that takes an age to get going and begins with the obligatory “Can you hear me?” – of worse still, “Your camera’s turned off!” Thankfully Neat devices are built so that you can kick-off your meeting at the touch of a button, and you’d be surprised how much time you can save in a working day with just this small adjustment to meeting norms.  

Which begs the question, what are you going to do with all that time saved? Take a break of course. You’ve earned it. 

3. Lighten the load for your IT team 

70% of customers said they saw a reduction in IT support tickets relating to meeting room issues since deploying Neat.

If you don’t do your homework, installing new tech can cause a tidal wave of calls and tickets to IT. But that’s not the case with Neat. Our devices are so reliable and intuitive to use, that customers reported fewer tickets being raised since they rolled out Neat. Of the 70% of customers that agreed with this, 71% of them found that the reduction in tickets was more than 25% – a serious weight lifted on their IT support team. 

4. Reduce the cost of device management 

58% of customers said that Neat Pulse helped reduce operational costs – a third of  whom said by 50% or more.

Neat Pulse is a full-service offering that gives you a choice of applications to run on your devices, control of your device deployment, premium support care, and extended warranty coverage – a.k.a. peace of mind. Neat Pulse saves customers money in a number of ways: 

• Carry out actions in bulk: Perform updates, restarts, and get logs more efficiently. 

• Use powerful filters: Pinpoint the devices you want by status or location etc., with less time and effort. 

• Remote management: Set up, configure and change devices without ever having to leave your desk, saving you travel time and expenses. 

Almost 60% of Neat Pulse customers made savings right away, in many cases saving as much as half their previous operational costs or more.  

Drop the (voice-tracking, AI optimized) mic. 

5. Reduce the number of components 

81% of customers reduced at least three components since deploying Neat.

Cameras, mics, codecs. All essential components for video meetings right? Wrong! The majority of Neat customers surveyed found that they greatly reduced the number of components needed to make video calls, with these typically being the first to go. Naturally, this meant dealing with fewer third-party vendors too, simplifying set-up and the ongoing management of meeting room tech. 

3.9 was the average number of third-party vendors customers engaged with before switching to Neat – when the average dropped to 2.5.

Explore great value with Neat 

To learn more about Neat’s multi award-winning devices, take a look at our portfolio. Alternatively, book a demo and get hands on with the video collaboration technology that is changing the game. 

Oh, and here’s that customer survey link one last time – dive right in!