Frequently asked questions

Neat Bar

Neat Bar is perfect for bringing superior-quality audio and video to your huddle, focus and meeting spaces with up to 10 participants.

Neat Bar is optimized for up to 16 feet (5 meters), but no two rooms are ever really alike and there are many nuances to every room environment which is why we recommend you try Neat Bar in your meeting space.

Neat Bar has five built in microphones angled in an end-fire array and three sensor mics, to enable advanced differential beamforming and optimize audio pick up for up to 16 feet (5 meters).

Neat Bar pairs with our Neat Pad controller, which has two built-in microphones as well. When we enable these mics in a future software release, the audio pick up will be further enhanced to support even larger meeting rooms.

Detailed specifications for Neat Bar and Neat Pad can be found online and within our Neat Brochure.

Explore the technology in Neat Bar

Neat Bars are deployed in most Zoom office locations around the world so they can be seen in many Zoom meeting rooms once offices reopen and we all get back to the office.

In the meantime, you can try the Neat Bar risk free in your home workspace and then give it a spin in the meeting room when you head back to the office. That’s because we’ve extended our 100% Satisfaction Guarantee for the Neat Bar to 100 Days for a limited time. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order.

Yes! Neat devices are fully managed from the Zoom Portal. This means you can have complete centralized control over your entire Neat Zoom Rooms video deployment.

Neat Bar’s camera supports 4x digital zoom based on a 4056*3040 (12 MP) capture resolution. The 120 degrees horizontal field of view enables automatic zooming and framing of people in the meeting room.

Neat Bar pairs with our Neat Pad controller, which has two built-in microphones. When we enable these mics in a future software release, the controller will function as an external table microphone. At this time, you can not add an external microphone to the Neat Bar, but we will evaluate this capability in the future.

Neat Bar has an HDMI in port and supports sharing screen content with audio via an HDMI cable. Additionally, wireless content sharing from devices to Neat Bar is extremely reliable and works every time, eliminating the need for cables and dongles to share.

Neat Bar can be connected to one or two screens.

Just power it up and Neat Bar will auto pair with the Controller. Simply enter activation code or sign in to your Zoom account to select a Zoom Room or create a new Zoom Room.

Neat can use any standard flat panel display with HDMI inputs. In general, thinner displays with standard VESA mounting attachment points are most compatible with our mounting hardware.

Neat Bar ships with wall mount, screen mount and table stand so it’s easy for anyone to install and set-up, above or below one or two screens.

Neat Bar mounting options
Neat mounting guides

Yes. Neat Bar’s Kensington Security Slot is located on the bottom of the device and is integrated into the venting holes.

Neat Bar offers an impressive range of features and we’ll continue to enhance its capabilities with frequent software updates. The following features are planned for upcoming over-the-air updates:

  1. Support for environmental sensors (sensors are built in, but monitoring and reporting is coming).
  2. Support for Neat Pad microphones to provide extended audio pickup range in larger rooms (Neat Bar is optimized for audio pick up of up to 16 feet/5 meters).

Neat Board

Neat Board is the complete Zoom Rooms package in an elegant design. This purpose built, all-in-one device has an immersive 65” multi-touch screen, powerful audio system and versatile wide-angle camera. It takes your Zoom Rooms experience beyond meetings and wireless content sharing to add annotations and whiteboarding.  

Neat Board is available now for pre-order from neat.no and will begin shipping to the first customers on October 30. Neat is offering free shipping for all pre-orders.

Neat Board is the perfect all-in-one Zoom Rooms collaboration solution for any huddle, focus and meeting space with up to 10 participants. The wheeled floor stand provides the flexibility to easily move Neat Board to wherever you prefer to collaborate.

Neat Board ships with a table stand, ethernet cable for optional wired connection to your network, power cord, 2x Neat Markers for hands free touch and annotations and a Neat Marker holder. The Neat Marker holder was also designed for cable management. An optional wall mount and floor stand with wheels are available for purchase from here.

Yes! Additional Neat Markers will be available for purchase from neat.no when Neat Board starts shipping on October 30. Check back for more information or send a note to hello@neat.no and we will alert you when available.

Neat Board ships with a table stand. You can add a Neat designed wall mount or floor stand with wheels at time of purchase. The floor stand can also be used without the wheels.

Neat Board Mounting options here.

Detailed specifications for Neat Board can be found here.

Detailed specifications for Neat Board can be found here.

Neat Board has an advanced five microphone end-fire array arranged in the optimal angle for audio pickup up to 16 feet (5 meters). The microphones work in concert with Neat Audio Processing, a set of advanced audio algorithms that optimize the clear and natural reproduction of speech in the meeting space.    

Neat Board leverages Neat’s hardware-optimized Audio Processing (NAP) to deliver an unmatched rich audio experience. Neat Audio Processing eliminates 'double talk' issues (when a person's voice becomes garbled or muted by others talking over them or by any background noise), making conversations more natural. A carefully designed speaker box maximizes tonal range while minimizing distortion. The opposing speaker drivers cancel any vibrations, and the dedicated tweeter completes the high definition sound.

The Neat Board camera supports up to 4x digital zoom based on a 4056*3040 (12 MP) capture resolution. The 120 degrees horizontal field of view enables automatic zooming and framing of people in the meeting room.

Yes! Neat Board’s built-in environmental sensors monitor the air quality of your meeting space to help you keep your teammates healthy and safe. Monitoring and reporting of humidity, temperature, CO2, and VOC (volatile organic compounds) levels is planned for upcoming over-the-air updates.

Once you power up Neat Board you simply enter your Zoom Room’s activation code or sign in to your Zoom account to select a Zoom Room or you can create a new Zoom Room.

With Neat Board you have a choice of connecting to your network wirelessly or by Ethernet. 

Yes! Neat Pad can be connected to Neat Board, giving you complete control of your Zoom Rooms meeting experience without having to leave your seat at the table. You can add a Neat Pad as a controller or scheduling display to your cart when ordering your Neat Board here or place an order separately for Neat Pad here.

Yes! Neat Pad can be added to any meeting room as a scheduling display, including those with Neat Board. Equipping your Neat Board with a Neat controller and a Neat scheduler outside the room, gives you that complete and seamless Zoom Rooms experience. You can order Neat Pad here

With Neat Board, you can reliably share content wirelessly every time, eliminating the need for cables and dongles to share. Additionally, Neat Board has 2 HDMI-in ports. One supports 1080p content sharing in Zoom Rooms and the other supports 4k for connecting any other source such as an Apple TV.

All Neat devices run Neat OS, a hardened and secure firmware that is locked to Zoom Room and the Zoom cloud. All management of Neat devices happens in the Zoom portal.

No. You can not connect a secondary screen to Neat Board. Neat Board was designed to deliver a complete collaboration experience in a single unit. If you are seeking a dual screen system, we recommend Neat Bar which has been designed to support up to two screens and offers flexibility to address a range of needs.  

No, Neat Board is designed with a special wall mount to ensure easy mounting very close to the wall.

Yes, the wheels can be locked to fix Neat Board’s position and they can be detached from the stand as well if needed.

Yes. Neat Board supports simultaneous input enabling multiple people to draw on the board at the same time. 

Neat Boards 65 inch LED screen features capacitive multi-touch, Ultra HD 4k resolution (3840 x 2160) with anti-glare and anti-fingerprint coating.

Yes. You can share content to Neat Board and all Neat devices whether in a remote meeting over Zoom or with teammates in person within the physical meeting space. The easiest way is to use direct share with one click from your Zoom client, but you can also share content over an HDMI cable.

Neat Board has an advanced 5 microphone array with 5 meter audio pick up. With future software releases, we will enable the built in microphones on Neat Pad to extend audio capability.

The USB-C port is currently not in use, but may be used for new features in the future.

Neat Pad

Neat Pad is a simple and elegant touch screen you can configure as a controller inside any Zoom Room, or use as a scheduling display outside any meeting room. Neat Pad is included with Neat Bar but can be paired with any Zoom Rooms system, eliminating the need for an iPad, or other consumer-grade tablets. Thanks to just one Power over Ethernet cable, Neat Pad never runs out of battery either. It’s always on, ready for you to leap into action.

Yes. The Neat Pad can be connected to a third-party Zoom Rooms system to replace an iPad and other off the shelf controllers. With Neat Pad as your Zoom Rooms controller you no longer have to worry about individual iOS updates. Its integrated ultrasonic speaker ensures wireless content sharing works every time. And with an upcoming software release, Neat Pad will enable you to manage everything directly from the Zoom Portal.

Turn on Neat Pad and choose 'Add controller' to configure Neat Pad as a controller for any Zoom Room. Our setup wizard visually guides you through the simple steps for setup. From Neat Pad, you can sign in to your Zoom account or pair using a Zoom Room activation code. Within minutes you'll be completely set up and ready for action.

Neat Pad natively runs Zoom Rooms. That means you can tap 'Start' to join a meeting, adjust the volume or camera, mute or unmute the audio and video, share content wirelessly, record your meeting, invite participants and a host of other features. For a complete list of Zoom Rooms controller capabilities, visit Zoom.com.

No. Neat Pad has been designed to work specifically with Neat Bar. Together, they provide a Neat Zoom Rooms experience. The use of an iPad or Android tablet with Neat Bar is not supported.

No. To ensure that it’s always ready for you to jump into meetings or share content, Neat Pad has been purpose-built as a reliable always-on device. This means that it relies on PoE or a power injector, such as the AC device supplied in the box for power. However, with Neat Pad, you can choose to connect to the network wirelessly or wired. 

No. Neat Pad’s built-in microphones leverage Neat Audio Processing which is not supported by third-party Zoom Rooms systems.  Neat Pad’s built-in microphones will be supported with all Neat video systems through an upcoming software release, providing extended audio pick-up in larger meeting spaces. 

Yes. As a Zoom Rooms customer, you can add scheduling displays to all your meeting rooms, even those that aren’t video enabled. When configured as a scheduling display, Neat Pad doesn’t require a Zoom Room licence, which allows businesses of all sizes to manage meeting room spaces and lets users see availability and book from right outside the room.

Turn on Neat Pad and choose 'Add scheduling display' to configure Neat Pad as a scheduler for any Zoom Room. Our setup wizard visually guides you through the simple steps for both setup and mounting. From Neat Pad, you can sign in to your Zoom account or pair using a Zoom activation code. Within minutes you'll be completely set up and ready for action.

No. When configured as a scheduling display, Neat Pad doesn’t require a dedicated Zoom Room licence. As long as you’re a Zoom Rooms customer, you can add a scheduling display to all your meeting spaces without any extra licensing fee.

Neat Pad includes a wall-mount and side mount, so it’s easy for anyone to install and set up. Use the wall mount to fix Neat Pad to the wall as a controller in your meeting room or scheduling display outside your meeting room. Apply the side mount to attach Neat Pad to your doorframe or mullion.

No. Neat Pad connects to your calendaring system through Zoom so that you can reserve a meeting room directly from your calendaring system. However, with Neat Pad configured as a scheduling display, you can also book the room directly from Neat Pad without having to go through your desktop calendaring system.

Yes. Kensington lock can be added to Neat Pad by attaching the wall adaptor to Neat Pad to secure. 

Neat Pad and Neat Bar automatically pair when connected to the same network. If you're experiencing pairing issues, it's likely because they're not connected to the same network. Check the network settings on each. If you're still having trouble, you can push the reset button on both Neat Bar and Neat Pad to restart the set-up and pairing process.  If the issue persists, contact support@zoom.com

The Zoom Rooms activation code is in your Zoom portal. If you’ve already added the meeting room to your Zoom account, scroll down to that room name in the Zoom Portal to find your activation code.

All Neat devices run Neat OS, with all OS properties (network, language, time zone, etc.) managed via Neat OS system settings. 

Neat Pad natively runs Zoom Rooms, enabling you to connect to your Zoom meeting via several familiar ways. If someone has already reserved the meeting room, you only have to tap ‘Start meeting’. To find the person you want to meet with or invite someone to meet with you on the fly tap ‘Meet now’. You can even connect to your meeting by tapping ‘Join’, located on the left-hand side of the interface, then by typing in the meeting ID for the meeting you wish to join. You can find more details about the meeting controls for the Zoom Rooms interface here.

Neat Bar Pro

Neat Bar Pro offers everything customers love about Neat Bar, but takes everything up a notch from Neat Bar. It's a powerful yet simple and elegant purpose-built device designed for larger meeting rooms. Capable of driving three screens and with two extreme resolution cameras that combined deliver up to 16x zoom, Neat Bar Pro enables you to enjoy an incredibly immersive higher-quality people and content experience in frankly any meeting space. Neat Bar Pro also includes Neat Symmetry, an innovative solution to an age-old problem, ensuring close-up viewing of everyone in the room, no matter where they sit. Neat Bar Pro is easy to buy, install and set up and is fully supported by Zoom. It comes with Neat Pad, our dedicated controller or scheduler, and everything you need to install it is in the box. If needed, you can add more Neat Pad devices and use them as either multiple controllers within a meeting room or schedulers for different room entrances. Or deploy a combination of both.

Neat Bar Pro does everything the Neat Bar does, but takes everything up a notch. This includes enhanced picture quality, improved zoom range, audio pickup and sound quality, all to allow for more than twice as many people and twice the room size.

Neat Bar Pro will be available for pre-order directly from neat.no June 2021 and ship in Fall 2021.  

Neat Bar Pro supports up to three screens for a high-quality, incredibly immersive people and content experience.

We designed Neat Bar Pro for larger conference rooms and boardrooms, but it can provide a premium experience in meeting spaces of all sizes. Thanks to its extreme resolution dual-camera module and advanced audio capabilities, it works great in rooms with up to 30 people. 

Neat Symmetry is an extremely cool feature that allows far-end participants to see everyone in the meeting room up close and clearly. Hence restoring symmetry between the virtual laptop participants and the physical meeting room participants in a meeting. This is a solution to the age-old problem of not being able to see the people in a meeting room because they are too small in the gallery view.

Like all Neat devices, Neat Bar Pro has sensors for noise, light, people presence, real-time people count, air quality, humidity, CO2 and VOC (organic chemical levels in the room – scents, odors, etc.). Soon, you will be able to view the data from the Zoom portal, helping you support a safe and healthy work environment (supported in Zoom’s upcoming 5.3 release expected in November 2020).

Neat Personal

At Zoomtopia 2020, Neat shared its plans for a series of reliable personal devices that are in development. These devices will support various customer needs in the new normal. They will address the challenges Zoom users have faced over the past several months, removing distractions such as unwanted noise and background clutter, help you always look and sound your best and free up your laptop for non-video calls. Neat recognizes that one size doesn’t fit all. So, similar to our meeting room portfolio, Neat will offer devices in various forms, depending on what best suits your space and situation. The Devices are called Neat Frame and Neat One. 

Neat Frame is a beautifully designed all-in-one Zoom for Home device that makes it easy for users to meet while always looking and sounding their best. The combination of the unique 15.6” portrait touch screen and its superb camera ensures people always feel connected. With Neat Acoustic Bubble, unwanted background noises are naturally excluded. Neat Frame has a small footprint and can easily be moved around.  

Neat One is the world’s first personal USB device that packs a high-quality camera, an advanced mic array and speakers into one sleek package. Neat One connects via USB-C to your laptop to deliver a superior video and audio experience to your Zoom client or any other video app of your choice. It also includes Neat Acoustic Bubble, naturally excluding unwanted background noise. With Neat One, users can run their meetings from their laptop using an external screen of their choice, while ensuring they always look and sound their best. Neat One makes your personal video experience an elevated one.

Neat Personal devices will be available for pre-order Spring 2021 and will ship in Fall 2021.

Pricing for Neat Personal devices will be released Spring 2021 when Neat Frame and Neat One are slated for pre-order. As with all Neat devices, Neat Personal devices will be packed with features and available directly from neat.no for pre-order.  

Contact Neat at hello@neat.no to learn more about Neat Frame and Neat One and how they can address your Zoom for Home needs.  

Like all Neat devices, Neat Personal devices will run Neat OS, with all OS properties (network, language, time zone, etc.) managed via the Zoom portal and Neat OS system settings. All software upgrades will be done through the Zoom portal.

Neat Frame only runs Zoom, to make it really easy for the users to uplevel the Zoom experience to the best it can be at the desk. Neat One extends your laptop with a much better camera, microphone and speaker and can therefore be used with any video conferencing app. 

The portrait screen of Neat Frame is designed to give you a superior experience where you can always see people and content at the same time. It is not designed to double as a PC monitor. 

Yes. Neat Personal devices can easily be moved around, depending on where you wish to communicate. For example, with only one cable and a handle on the back, you can place Neat Frame anywhere that’s best for you, whether that’s at home in your kitchen, lounge, home office or elsewhere. Neat One can easily fit into your laptop bag.

Yes. Neat Personal devices will offer lighting effects, providing reassurance that you will look your best.

General

At Zoomtopia 2020, Neat launched a range of devices that address people returning to work and working from home in the new normal. Specifically, Neat Bar Pro for larger meeting rooms and Neat Personal devices Neat Frame and Neat One for Zooming from home.

Pre-order

The pre-order process is as simple as entering your billing and shipping information, filling in your credit card information and clicking submit, just like a regular order!  

Your order will be confirmed electronically and your position in the pre-order queue will be locked based on our FIFO (first-in, first out) fulfillment process.  

Your credit card will be authorized at the time of submitting your order, however, there will be no charge or credit card settlement until the order ships later this fall.  The authorization will hold funds on your account for approximately 3-7 days and will be removed by your bank automatically.  If there is any issue with the holding of these funds pertaining to your credit limit, please contact Neat (orders@neat.no) and we can expedite the removal of the authorization.   

Once the product is generally available and shipping, Neat will re-authorize the card on file and if there are any issues will contact you for further authorization.  Once the card has been authorized and the product has been shipped, your credit card will be charged.

Your credit card will be authorized at the time of submitting your order, however, there will be no charge or credit card settlement until the order ships later this fall. The authorization will hold funds on your account for approximately 3-7 days and will be removed by your bank automatically. If there is any issue with the holding of these funds pertaining to your credit limit, please contact Neat (orders@neat.no) and we can expedite the removal of the authorization.

Pre-orders of Neat Board are currently scheduled to ship from October 30. All pre-orders will be filled on a FIFO (First-In, First-Out) basis.

Payment, order and delivery

Neat accepts all major credit cards and bank transfers. Customers who are placing frequent orders or large transactions can apply for credit with Neat here.

In most cases, credit cards decline because the billing address and/or billing zip code does not match where statements are sent. Please verify the billing address listed on the order before submitting the order for approval.

There is a short window to stop orders already placed from shipping! Contact us on orders@neat.no and we will do our best to assist you.

We do not currently offer third-party freight billing.

In-stock orders with shipping addresses within the United States placed by the cutoff times indicated below will be shipped the same business day. Orders that miss the specified cutoff will be shipped the next business day. 

Shipping method: UPS Ground
Cutoff time: 14.00 EST
Delivery time: 3-5 business days

Shipping method: UPS 2nd Day Air
Cutoff time: 16.00 EST
Delivery time: Order date + business 2 days

Shipping method: UPS Overnight delivery
Cutoff time: 11.00 EST
Delivery time: Next business day

In-stock orders placed by the cutoff times indicated below will be shipped the same business day. Orders that miss the specified cutoff will be shipped the next business day. 

Shipping method: UPS Standard
Cutoff time: 14.00 CET
Delivery time: 3-5 business days

Shipping method: UPS Express
Cutoff time: 14.00 CET
Delivery time: Order date + 2 business days

In-stock orders placed by the cutoff times indicated below will be shipped the same business day. Orders that miss the specified cutoff will be shipped the next business day. 

Shipping method: UPS Worldwide Saver
Cutoff time: 19.00 EST
Delivery time: 3-5 business days

Shipping method: UPS Worldwide Express
Cutoff time: 19.00 EST
Delivery time: 4-6 business days

Neat devices ship from our UPS global distribution centers in the US and Europe. Our UPS global distribution center in Louisville, Kentucky, services our North America customers. Our UPS global distribution center in Venlo, Netherlands, services our European customers. We are currently in the process of setting up a UPS global distribution center in Japan to serve our customers across the APAC region. We expect to have that facility operational by the end of August. If you have an urgent order, you can reach our team anytime at orders@neat.no.

Our shipping term is FCA Louisville, Kentucky, or FCA Venlo, Amsterdam.

As Neat doesn’t currently have local distribution facilities in the Asia Pacific region, orders will ship there from our UPS facility in Louisville, Kentucky. UPS acts as our shipping agent and will prepare the shipment, commercial invoice, and all other export paperwork, which will be filed in advance and then follow the shipment to its final destination. You, the customer, will be named as the Importer of Record for the shipment. The broker for the shipment will be UPS.

When the shipment arrives at its destination country, UPS will clear the shipment and bill all appropriate customs and duties taxes directly to you, the customer, and deliver the product to its final destination. The correct contact name and phone number must be listed on the shipping address in your shopping cart to ensure a smooth delivery once the shipment arrives in the country. If you have any further questions on the international shipping process, please contact our team at orders@neat.no.

Yes. To ship to multiple addresses within the same order, contact orders@neat.no.

All new products must pass stringent safety and power tests which significantly differ from country to country. Neat is working hard on adding further countries to the list, and we will notify you when we are available in your country if you sign up for our notification of shipment to your country here.

Neat is currently safety certified and approved for these countries:

  • United States
  • EU countries
  • United Kingdom
  • Norway
  • Albania
  • Andorra
  • Anguilla
  • Armenia
  • Australia
  • Belarus
  • Bosnia and Herzegovina
  • Canada
  • Colombia
  • Gibraltar
  • Guam
  • Hong Kong
  • Iceland
  • Liechtenstein
  • Monaco
  • Netherlands Antilles
  • New Zealand
  • Serbia
  • Singapore
  • Sri Lanka
  • Switzerland
  • Thailand
  • Turkey
  • Ukraine

Our sole focus is to deliver the best experience across the entire Zoom customer journey. Neat’s business was designed and optimized for US shipping for our first customer shipments starting in January 2020.

Since then, we’ve worked hard to add a European distribution facility to service our rapidly growing European customer base more efficiently. It also eliminates the complexities of importing and exporting goods along with the assignment and payment of VAT and taxes, which can sometimes be intimidating and confusing.

Most importantly, the addition of our Venlo facility gives us the ability to deliver quickly to our customers in Europe with most shipments arriving within 1-3 days. Our strategic alliance with UPS gives us scope to place our products in UPS distribution centers throughout over 125 countries. So really, we’re only just getting started. We intend to add many more locations as we move forward.

Neat as a Service FAQs

Neat as a Service is a global subscription service directly from Neat that allows any Zoom customer to subscribe to Neat devices for their meeting spaces by paying an affordable, fixed price paid annually or monthly. Neat subscriptions include rental of a Neat device with all the latest software releases and support from Zoom. Add your existing Zoom Rooms or free Zoom for Home license to the Neat device and begin experiencing Zoom Rooms the Neat way. NaaS is currently available in the US, Europe, Australia and New Zealand. To take advantage of NaaS in other countries, please contact hello@neat.no.

NaaS enables you to equip your Zoom meeting space with a Neat device for as little as US$ 100 per month. It's a 24-month service plan that provides all the benefits of Zoom Rooms the Neat way with two flexible payment options. You can either pay annually or monthly. After your 24-month term has expired, you can refresh your current Neat device with a Neat device or allow your subscription to auto-renew for another twelve months. For more information, visit here.

Neat as a Service (NaaS) is a global subscription service offered directly from Neat and aligned with Zoom's Hardware as a Service (HaaS) offering. With NaaS, Zoom customers anywhere around the globe can experience Zoom Rooms the Neat way through a budget-friendly, fixed subscription service. NaaS includes a Neat device and all updates and upgrades. With NaaS, you bring your Zoom Rooms license or use your free Zoom for Home license. Like Zoom HaaS, all technical support is provided by Zoom.  Neat as a Service is ideal for Zoom customers outside the US or any Zoom customers with offices and teams geographically scattered around the globe.

Neat as a Service (NaaS) gives you the option of annual billing with a discount. The billing term for NaaS begins on the first day of the following month. That means that even if you start your subscription on the second day of the month, we won't bill you until the first day of the next month. Your subscription will automatically renew for a new 12-month term with the same payment terms.

There are two ways you can pay for a Neat as a Service subscription. You can pay via credit card or by establishing credit terms and paying with a purchase order. 

Adding additional Neat devices within your current subscription term is easy and hassle-free! If your current term has more than 12 months remaining, we'll simply add the new devices to that term. If your term has less than 12 months remaining, we'll add the new devices, so all of your devices will co-term with a new 12-month term. This agreement means you don't have to worry about managing multiple contracts!

Neat offers a 30 day risk free satisfaction guarantee to all customers. If for any reason you are not satisfied with your Neat device, you can cancel your Neat subscription and return your Neat device within 30 days of signing up for your Neat subscription for a refund of any subscription charges. Neat will refund any subscription charges once all Neat devices are returned.  

Yes. Once Neat Board begins shipping at the end of October, it will be available as part of the Neat as a Service offering. All Neat products will be available as a service.

You can cancel your Neat as a Service subscription with a 30-day notice period before the expiry date of your current term. Once you notify Neat that you want to cancel, we’ll provide you with return instructions and send you all the necessary return packaging materials and paid shipping labels. All you need to do is box your Neat device with all components, and ship back to Neat within ten days of the receipt of the return packaging. Your subscription will end on the last day of the following month after your cancellation, provided you have returned your Neat devices! Neat will continue to invoice and charge you until we receive your Neat devices. If the Neat device gets reported lost or arrives back at Neat damaged, we’ll invoice you for any damages.

No. Customers are only eligible to exchange Neat devices after their initial 24-month contract term. 

Yes. You can exchange any Neat device for a new Neat hardware model of the same device or upgrade to a different Neat device at the end of your initial 24-month term. 

As your initial contract term is nearing the end, simply contact orders@neat.no with a notice to refresh. We will ship your new Neat device to you in advance and you will need to return your current Neat device. A refresh of your Neat as a Service device  does require a new 24-month term for all units under rental with new fees.  

No. Your Neat as a Service subscription includes a Neat device and all of the update and upgrade for your contract term.  With Neat as a Service, you can use an existing Zoom Rooms license, or even a free Zoom for Home license.  If it’s a Zoom Rooms license you need, simply visit zoom.us 

Neat as a Service devices are fully supported by Zoom.  Contact support@zoom.us for any support needs. 

For any questions regarding your Neat as a Service subscription, contact orders@neat.no

Yes. You can use a Zoom for Home free Zoom Rooms license with your Neat device for your personal workspace. 

Yes. If for some reason your Neat device breaks during your subscription term, contact support@neat.no and we will arrange a replacement.

Support, warranty & returns

All Neat devices are fully supported by Zoom’s incredible support team. To see your chat, online submission, or local Zoom support number, click here.

Neat devices are sold with a 1-year warranty included. We also offer additional 1 or 2 year extended warranties at the time of purchase. Extended warranty prices are listed on neat.no.

View our complete warranty statement here.

For a limited time, Neat has extended our 100% Satisfaction Guarantee to 100 days. This enables you to try the Neat Bar risk free for 3 months. This means you can try the Neat Bar now in your home workspace, and then give it a spin in the meeting room when you head back to the office. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including shipping upon receipt of the returned unit at our warehouse. For more information on Neat’s purchasing or return policies, email orders@neat.no.

The August 27, 2020 software update for Neat Bar added new features and enhancements.

Zoom Rooms software

Support for Personal Zoom Rooms (associate your Neat Bar with your personal Zoom account - without an extra license!)

Gallery View on Multiple Screens (look at many participants across both screens of a Neat Bar running in dual-monitor mode)

Multiple Controllers and Scheduling Displays (now you can have several Neat Pads used as controllers and schedulers for the same Zoom Room)

Zoom’s complete release notes for this build:
New updates for Zoom Room Appliances
New Updates for Zoom Rooms Android Controller

Neat Bar & Neat Pad software

Beta Software Preview - With this release, you can now try new features still in Beta by allowing Neat Bar and Neat Pad to download the latest Beta version of our software from our cloud server. To try out Beta software - On Neat Pad, go to Settings > Room > System Settings > Software Update Channel, and choose Beta Channel. We don’t have a new Beta build available at the moment, but we will let you know as soon as we do!  

Camera Tuning and Auto-Framing Optimization - We’ve made quite a few improvements in the performance of the camera, including color handling in varied lighting environments, reduction of video noise, and further optimized the auto-framing functionality.

Audio Improvements - The audio performance of Neat Bar has improved yet again. Here are some of the upgrades:

  • Reduced Latency which makes conversations more natural and comfortable.
  • Echo Cancellation Improvements to further reduce or eliminate annoying echo / feedback in conferences.
  • Background Noise Reduction has been made more responsive to fluctuations in background noise level.

Network Configuration Improvements - You can now configure Manual Proxy settings and see IP address information for both Neat Bar and Neat Pad in the System Settings on Neat Pad.

Auto Wake-up Improvements - the performance of the feature which allows Neat Bar to wake its connected display(s) automatically upon entry of a meeting participant into the room has been further improved.

NTP Settings Relocated in Setup Menu - The location to configure a Network Time Protocol (NTP) server in the Setup Wizard has been moved to a more logical location to improve the Neat Bar setup workflow.

The July 6, 2020 software update for the Neat Bar added new features and enhancements. 

Zoom Rooms software

Features and bug fixes in Zoom’s software are listed in Zoom’s release notes and can be found here:
https://support.zoom.us/hc/en-us/articles/360042041011-New-updates-for-Zoom-Room-Appliances
https://support.zoom.us/hc/en-us/articles/115002873526-New-Updates-for-Zoom-Rooms-Android-Controller

Neat Bar and Neat Pad

Auto-framing (beta feature) - yes! Auto-framing is now supported on the Neat Bar camera. This feature optimally frames the participant or participants in the room to give the best viewing experience for your far-end participants, without any manual intervention from the user. This is a beta feature at the moment, so please let us know what you think!

To try out Auto-framing - On Neat Pad, go to Settings > Room > System Settings > Audio and Video. Enable the Auto-framing option.

(Note: If you would like to disable auto-framing during a call, click on Camera Control and switch off Auto-framing, or simply adjust the pan, tilt or zoom of the camera with the manual controls. However, it will be re-enabled by default on your next call. To disable completely, go back into System Settings as described above.)

Full Wi-Fi Support for Neat Bar (beta feature)* - We have improved the setup experience of Neat Bar and Neat Pad to allow you to set up the Neat Bar on a Wi-Fi network right out of the box, without the need for an ethernet connection.

This beta feature should allow you to set up your Neat Bar and Neat Pad in locations where Wi-Fi network is the only option, or more practical for your specific use case. However, please note that we still recommend using an Ethernet-based network for videoconferencing if it is available and accessible. Wi-Fi should only be used for high-definition videoconferencing appliances when it is the only practical option available in your environment.

If you already have a Neat system set up and would like to try this out, simply do a factory reset to bring you back to the out-of-box setup wizard (see footnotes below for more details).

Neat Bar Support for Touch-enabled Displays (beta feature) - Neat Bar can now be connected to a touch-enabled display to use it for Zoom conferencing and Zoom Touch functionality (including digital whiteboard).  The connection uses the HID (human interface device) standard and should work with most touch displays that support it. 

Also, please note that the connection to the touch display will need to be compatible with the USB-C connection on Neat Bar. Therefore, you may need a USB-C to USB-A cable or adapter, depending on the connection requirement for your specific display model.

Neat Board is now available for pre-order! Neat Board is a purpose-built, Zoom-in-one device designed specifically for Zoom Touch functionality. Learn more about it here.

ZDM Functionality Improvements - We continue to work diligently in partnership with Zoom to get more and more management functionality into Zoom Device Manager (ZDM). This release provides richer data in ZDM, including Neat firmware version and unit serial number information. Also, in concert with Zoom, we are moving closer to support of ZDM-based software upgrades - we will be drafting a guide and policies on upgrading via ZDM which we will share with you shortly. Stay tuned for more details.

Proxy Support Improvements - In the last release we added support for networks where a proxy was used between the enterprise WAN and the Internet. We’ve added some improvements that will now fully support system upgrades via proxies.

The proxy configuration is set during the out-of-box setup wizard. Therefore, if you would like to test this on a Neat Bar and Neat Pad that have previously been deployed, you will need to perform a factory reset on both devices to access the proxy configuration settings. Please see below for factory reset instructions.

Audio Improvements  - The audio performance of the Neat Bar just keeps getting better with every release. Here are some of the new things we are highlighting in this new build:

  • Improved automatic gain control (AGC): Audio send level optimized and improved smoothness of the gain control, to make speech sound more natural.
  • Improved noise reduction: Improvement in the handling of sudden increases in the background noise level.
  • Improved echo cancellation: Overall performance improvement for highly reverberant rooms.
  • Improved comfort noise: Better match between the comfort noise and ambient background noise.

The June 15, 2020 software update for the Neat Bar added new features and enhancements. 

Zoom Rooms software

Features and bug fixes in Zoom’s software are listed in Zoom’s release notes (Zoom Rooms version 5.0.2 and Zoom Rooms Controller 5.0.2) and can be found here:
https://support.zoom.us/hc/en-us/articles/201361973-New-Updates-for-Android (Zoom Rooms v5.0.2)
https://support.zoom.us/hc/en-us/articles/115002873526-New-Updates-for-Zoom-Rooms-Android-Controller (Zoom Rooms v5.0.2)

Neat Bar and Neat Pad software

Software Upgrade / Downgrade via the Zoom Room Admin Portal (beta feature) - After this upgrade, you will now be able to manually push future Neat Zoom Rooms upgrades from the Zoom Rooms administrator portal and not rely solely on the automatic upgrades from Neat. Therefore, you can schedule upgrades at a time that works best for you and pre-test new software before pushing it out widely in your environment.

A few important notes on this feature:

  • This will be the last upgrade that is only available automatically upon release from Neat. The next version and beyond will be available either via automatic download OR via manual upgrade, triggered by an administrator using the Zoom administrator portal.
  • Though both methodologies will be available going forward, once a manual upgrade via the Zoom portal is performed, automatic upgrades will be disabled. If you would like to re-enable automatic upgrades on a specific endpoint, this can be done in the settings on the Neat Pad for that device.
  • The next upgrade will be released in a ‘staggered’ fashion, with the Zoom administrator portal software upgrade being released first, and the automatic upgrade released shortly thereafter (~48 hours). This will allow those wishing to test Zoom admin upgrade a chance to do so (and disable automatic upgrades) before the automatic upgrade is made available. More information on this will be provided before the next upgrade release.

WiFi Support on the Neat Bar - You can now connect Neat Bar to a WiFi network in addition to ethernet. In this first version of WiFi support on Neat Bar, initial setup of the Neat Bar still does need to be completed with a wired ethernet connection. After setup is complete, Wifi on Neat Bar can be enabled by going to Settings on Neat Pad and navigating to Room > System Settings > Network > WiFi.

Automatic Motion-based System Wake-up and Stand-by (beta feature) - When this feature is enabled,  Neat Bar will go into stand-by and shut off its connected display(s) after five minutes of inactivity and no motion in the room. When motion is detected in the room, Neat Bar will automatically ‘wake up’ and turn on the display(s). This is made possible by Neat’s patent pending ultrasonic motion detection technology using CEC to control the displays. Because this is a beta feature, it is disabled by default - to enable it, go to Settings > Room > System Settings > System > Auto Wake-up. (note: a passcode may be required to make this change - contact your Zoom administrator for assistance.)

Neat Audio Processing (NAP) improvements - We continue to make the audio performance of Neat Bar better and better with constant optimizations and improvements of our Neat Audio Processing algorithms. And now, NAP is turned on by default! No need to enable it manually as before. Audio upgrades in this release include:

  • Microphone calibration - The beam-forming end fire microphone array calibration has been enhanced to further improve voice clarity in the room.
  • Increased volume - The speaker volume of Neat Bar has been increased by 6 decibels for fuller sound from the far-end meeting participants.
  • Further improvements in echo cancellation, noise reduction, and automatic gain control.

Improvements to Content Sharing via HDMI cable

  • HDMI Audio sharing enabled - If you share content via the HDMI-in connection, it will now also include audio (e.g. sharing a video clip with audio). In addition, the ‘disabled microphone’ issue that was present when sharing via HDMI has now been fixed.

Camera Improvements

  • Pan-Tilt-Zoom position retained after reboot - Previously, the position of the camera reset to the default position after a Neat Bar reboot. Now, the camera will return to its last position after a reboot. (note: this feature will be seen in the first reboot after this upgrade is completed.)

Display Improvements

  • Neat Bar identifies itself correctly via HDMI input.
  • Display incompatibility issue with some LG and ViewSonic display models fixed.

Proxy Support (beta feature) - Neat Pad and Neat Bar are now proxy aware, allowing for manual / static configuration of a proxy server (host:port), or automatically by specifying a Proxy Auto-Configuration (PAC) URL. The proxy configuration is set during the out-of-box setup wizard. Therefore, if you would like to test this on a Neat Bar and Neat Pad that have previously been deployed, you will need to perform a factory reset on both devices to access the proxy configuration settings. Please see below for factory reset instructions.

Settings Improvements

  • Factory reset from Settings on Neat Pad, will reset both Neat Bar and Neat Pad.
  • Restart from Settings on Neat Pad will reboot both Neat Bar and Neat Pad.
  • NTP server configuration changes apply to both Neat Bar and Neat Pad.

The April 19th software update for the Neat Bar added new features and enhancements including:

Zoom Rooms:

  • Fix for media not starting properly on Neat Bar. Zoom has indicated that Zoom Rooms software fix may solve the freezing / no media issue that some customers have reported when joining Zoom meetings, or in the middle of calls. Please test this if you have seen this issue and report back to us whether you see improvement here or not.
  • Security fixes for the Android Zoom Room application.
  • Miscellaneous bug fixes.

Full release notes for the Zoom Room application and Zoom Room controller application can be found here (Controller version 4.6.6 and Zoom Rooms version 4.6.4):
https://support.zoom.us/hc/en-us/articles/201361973-New-Updates-for-Android (Current Version) https://support.zoom.us/hc/en-us/articles/115002873526-New-Updates-for-Zoom-Rooms-Android-Controller

Neat Bar & Pad software

Neat Audio Processing (NAP) - We have enabled hardware-based audio processing in the Neat Bar which provides:

  • Removal of the ‘cross-talk’ / ‘double-talk’ issue - this is an issue where a person speaking in a Zoom Room has their voice garbled or muted by other conference participants talking over them, or by background noise at other locations. This change provides significant user experience improvements, making conversations more natural.

To experience Neat Audio Processing, go into Settings (small gear icon) on the Neat Pad -- Click on Microphone -- Under Advanced, disable Software Audio Processing.

We are continuously making improvements to Neat Audio Processing, including increasing the volume of the Neat Bar improving microphone sensitivity and performance, and activating the microphones built into the Neat Pad. These improvements will be pushed in upcoming software updates.

Updated Out of Box Setup Wizard

We have redesigned the initial setup process on the Neat Bar and Neat Pad to include a new look and feel. We’ve also added support for additional languages, including Japanese, French and German.

Neat Pad as a stand-alone controller

The Neat Pad can now be used as a controller for third-party Zoom Room systems.

Enabled HDMI Input

With this update, it is now possible to share a device via direct HDMI connection into the Neat Bar. This is a v1 implementation of this feature - there may be certain devices or scenarios that present issues. If you test HDMI input, please send any feedback or issues you have to us for review.

System Settings Improvements

This update allows you to change the time / time zone and language of the system in the system settings (for both the Neat Pad and Neat Bar). It is no longer necessary to perform a factory reset to change these settings. (note - allow for 1 to 2 minutes for changes to populate to the Neat Bar)

Camera Adjustments

The camera refresh frequency can now be adjusted (in System settings) to account for regional differences in AC power frequency (60Hz / 50Hz). Changing the setting may help mitigate a ‘banding’ or ‘flickering’ effect seen in the video image. (note - this applies mostly to countries outside the USA)

Default NTP Server Address

The default NTP server used by the system is time.neat.no (34.91.253.47). This can be changed to the NTP service of your choosing during setup.

The version numbers for this update are (for Neat firmware and Zoom Room application):

Neat Pad firmware: NFA1.20200418.0030
Neat Bar firmware: NFB1.20200418.0036
Zoom Rooms Version: 4.6.4
Zoom Controller Version: 4.6.6

Zoom Rooms Version / Controller Version: Click on the Settings button on the lower left corner of the Neat Pad. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Neat Bar / Pad Firmware Versions: Click on the Settings button on the lower left corner of the Neat Pad. Then click on the item called ‘Room’ (that also displays the room’s name). On the right, click on ‘System Settings’. You will then be prompted to enter the meeting PIN / passcode (this passcode is listed with the room settings in the Zoom Room admin portal).

Under ‘Neat Device Settings’, select System. The serial numbers and firmware version numbers for each device will be displayed.

Neat Partner Program

The Neat partner program offers Neat devices for purchase to end customers from select Neat Authorized Partners around the globe. Neat Partners are carefully selected based on set criteria, which includes a commitment to deliver the best experience for Neat customers along the entire customer journey. The Neat Partner Program offers two levels of partner participation, providing partners the flexibility to scale their partnership with Neat over time.

Neat Referral Partners refer customer opportunities to Neat. The partner purchases systems from Neat, and maintains the direct relationship with the customer. There are no sales targets or demo equipment requirements, so it’s an easy way for motivated partners to begin working with Neat.

Neat Reseller Partners are existing Zoom partners that have previously closed customer opportunities with Neat. These partners enjoy the highest level of benefits and support, including discounted demo equipment, and sales and technical training. Neat and Zoom will work closely with Reseller Partners to provide all levels of customer support as needed.

A partner can become a Neat Referral Partner in a couple of simple steps. Bring a net new opportunity to Neat and agree to Neat’s General Terms & Conditions on the website. You can register a deal at neat.no/deal-registration-program for your upfront discount. You can also apply for credit at neat.no/contact/?apply-for-credit.

Becoming a Neat Reseller Partner is by Neat invitation only. Partners are selected after meeting a set criteria which includes a proven successful track record of meeting the needs of Neat and Zoom customers, as well as an investment and commitment into the Partner Program. For more information on becoming a Neat Reseller Partner, contact partner@neat.no.

No, not at this time. Currently, Neat as a Service is a direct to customer offering available through neat.no.

Contact partner@neat.no with any questions regarding Neat’s Partner Program.

Neat Authorized Partners can sign up for access to the partner portal which provides a range of resources to support successful go to market efforts. For access to the Neat Partner Portal, visit neat.no/partners.

We created the Neat Referral program to give partners the opportunity to sell Neat with no strings attached. Referral Partners bring new customer opportunities to Neat and purchase systems directly from us to transact with the end customer. There are just a few steps to get started.

To participate as a Neat Referral Partner;

  1. Agree to Neat’s General Terms & Conditions (neat.no/terms-and-conditions/)
  2. Register deal through (neat.no/deal-registration-program/)
  3. Fill out the Neat Credit Application (neat.no/contact/?apply-for-credit)

Someone in our sales team will reach out to you directly as a follow up.